Shipping & Returns - Soap Geek

Last updated: 24th February 2026

Thank you for supporting my small business. I take great care to package and ship your order safely and sustainably. If you have any questions about shipping or returns, please feel free to get in touch.

1. Shipping Information

Processing Times

  • All orders are handmade and packed with care.

  • Typical processing time: [2–3 business days]

  • If there is ever a delay, I’ll contact you as soon as possible.

Shipping Methods

All orders are shipped using Yodel, with tracking provided where available.

Delivery times are estimated 2-3 working days and set by the courier. Delays during busy seasons or strikes are outside my control.

Shipping Rates

  • Shipping costs are free on all orders over £15 to the UK mainland, I do not deliver outside this area.

  • Orders under £15 are charged at £3.00.

  • I aim to keep shipping costs fair and transparent.

Packaging

All packaging is:

  • Plastic‑free

  • Recyclable

  • Or compostable where possible

  • I prioritise sustainability in every part of the process.

2. Returns & Refunds

I want you to be happy with your order. If something isn’t right, please contact me within 7 days of receiving your items.

Eligibility for Returns

Due to the nature of personal care and handmade cosmetic products, returns are only accepted if:

  • The item is unopened, in its original packaging

  • The return request is made within 7 days of delivery

  • If the product has been opened or used, I cannot accept a return for hygiene reasons.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

Email me at info@soapgeek.co.uk

  • Include your order number

  • Attach clear photos of the issue

Return Shipping Costs

If the return is due to an error on my part:

I cover the return postage.

If you simply change your mind:

The customer is responsible for return shipping costs.

3. Refunds

Once your returned item is received and inspected, I will notify you by email.

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping costs (if any) are generally non‑refundable, except in cases where the item was incorrect.

4. Cancellations

If you need to cancel an order, please contact me as soon as possible.

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled, but may be eligible for return (conditions apply).

5. Contact

For questions about shipping or returns, email me at: info@soapgeek.co.uk